Shipping policy

International Shipping (Hong Kong–Shipped Items)

Some of our products are shipped directly from Hong Kong due to their size, packaging requirements, or limited availability. These items are clearly noted on the product page prior to purchase.

Shipping Method

• Hong Kong–shipped items may be sent via ocean freight or international freight forwarding

• Due to their oversized nature, air shipping is not available for certain items

Estimated Delivery Time

• Typical transit time for Hong Kong–shipped items is 20–45 business days

• In some cases, delivery may take longer due to:

  • Ocean freight schedules

  • Port congestion

  • Customs inspections

  • Weather conditions

  • Carrier or international logistics delays

Please note that tracking updates may be limited while the shipment is in international transit. Tracking activity often resumes once the package reaches the destination country and is handed over to a local carrier.

Customs & Transit Delays

• All international shipments must clear export and import customs

• Customs processing times are outside of our control and may cause delays

• A lack of frequent tracking updates does not indicate a lost shipment

Delivery Status & Chargebacks

• Orders that are in active transit are considered fulfilled

• Filing a chargeback while an order is still in transit is considered premature

• “Product not received” claims do not apply to orders that are actively moving through the carrier network

Lost or Undeliverable Packages

• A package is only considered lost if the carrier officially declares it lost

• If a shipment is confirmed lost by the carrier, we will assist with a replacement or refund in accordance with our policies

Customer Acknowledgment

By placing an order for a Hong Kong–shipped item, the customer acknowledges and agrees to:

• Extended international shipping timelines

• Possible delays outside of the seller’s control

• Limited tracking updates during ocean freight transit